UK Delivery Area: United Kingdom includes Scotland, England, Northern Ireland and Wales.
All orders received by 3.00 pm can if requested be dispatched same day. We do not dispatch goods on Saturday or Sunday. Please note – we do not offer a same day delivery service.
All UK deliveries are made by Royal Mail or Parcel Force. Unless you have requested and paid for our Guaranteed Next Day delivery service you should allow 2 – 10 working days for delivery.
Our products are delivered in a rugged outer cardboard carton to ensure that our products reach their destination in good condition.
If we are delivering your order to a third party address (for example as a gift to a friend) you must please ensure that you provide us with a full and accurate address including the correct postcode. We will not be liable for orders lost or delayed due to wrong or incomplete
Delivery is deemed to have been made when delivered to the address provided. We will not be liable if the delivery fails for any reason to reach the intended recipient.
If we are delivering to a business or institution address, delivery will be made to the address that you have selected. Shills of Cockermouth shall be deemed to have delivered your order to the intended recipient by delivering it to the reception area or post room of that address.
Please note that we are unable to deliver to an address containing a P.O. Box Number.
Should there not be someone in to accept delivery during working hours or if the courier considers that your order will not fit through the letter box a card will be left informing the recipient that they have tried to deliver. They will request that the recipient contacts their local sorting office to arrange collection or to re-deliver at a suitable date.
We accept no liability if delivery is not made due to the recipient not being available or due to the recipient failing to contact their local Royal Mail sorting office within a reasonable time to arrange collection or re-delivery.
Please note that we cannot offer specific delivery times for worldwide destinations. Delays at destination countries such as customs inspections are beyond our control.
If returning goods please obtain a proof of posting from your delivery service provider. Without this we cannot be responsible for any items that fail to reach us.
It is the senders responsibility to establish if the gift has been delivered on the day requested. We do not monitor delivery. If for any reason your gift has not been delivered please inform us immediately and we will track your delivery for you and try to reunite your recipient with your gift as quickly as possible. It sometimes happens that the recipient does not respond to the while you were out card – or indeed does not receive the while you were out card. We can still arrange a redelivery or for the recipient to collect from their local post office but can only do so if advised of the non delivery by the sender or the recipient. If the item is not collected within one week Royal Mail will return your package to us. We will then offer to resend by Royal Mail post at no additional charge to either the sender or the intended recipient. We will not offer a refund or a replacement in this instance as the item cannot be resold and the delivery failure is beyond our control.
We do not despatch orders over the weekend. Orders placed after 3.00pm on Friday will be sent out on the following Monday. So if you place a Guaranteed Next Day delivery order on Friday after 3.00pm
it will be sent out on the following Monday for delivery before 2.00pm the next day.
If you have placed your order before 4.00pm and would still like it to be despatched on the same day please let us know and we will do our very best!
If you are in any way dissatisfied with our products or our service we will always do our best to ensure that we resolve the problem to your satisfaction.
We comply with the standing Consumer Protection Distance Selling Regulations (2000). You may return any unopened non food items within seven working days from date of receiving it for a full refund. Please note that our chocolates are perishable goods and are therefore exempt from this Regulation.
If our goods arrive damaged or faulty in any way please contact us before returning the goods either by email firstname.lastname@example.org or ring 01900 823 000.